These are additional terms applicable to the provision of certain ticketing call centre services to the person specified in the Line-Up Terms of Service as the “Organiser” by Planvine Ltd (“Line-Up”). These terms and conditions are in addition to (and do not replace) the Line-Up Terms of Service. Words and expressions defined in the Terms of Service have the same meaning where used in these Call Centre Terms.
In these terms, the following words shall have the following meanings:
|Organiser Identity Policy||means the manner in which the Events and the Organiser are to be referred to, as recorded in any agreed protocols and scripts for answering calls from Attendees or prospective Attendees;|
|Facilities||means the call centre facility from time to time provided to the Organiser by Line-Up for the performance of the Services and for the benefit of the Organiser, the Attendees and their customers;|
|Services||means answering the telephone to Attendees and Prospective Attendees in respect of queries regarding Tickets and Events, and taking bookings for Tickets;|
|Service Standards||means any service standards or requirements agreed by the parties in writing in respect of the Services;|
|Territory||means Line-Up’s area of responsibility for the servicing of the Goods described in the Line-Up Service Description.|
The charges for the Services are those from time to time agreed between the parties in writing, exclusive of VAT.